nabungPrivacy Policy

This page describes what we collect when you use nabung and how we keep that data protected. We at nabung understand that privacy is essential to your confidence on our platform. Our data practices follow applicable regulations in jurisdictions where we operate; we do not sell personal information to third parties, and we limit access to internal staff who require it for account management, payment settlement, and fraud prevention.

When you create an account on nabung, we collect your email, password hash, full name, date of birth, government-issued ID details, proof of address, phone number, and payment method information. This information is necessary for identity verification (KYC), legal compliance, deposit and withdrawal processing, and account security. We retain this data for as long as your account remains active, plus a retention period for regulatory compliance and dispute resolution.

Our privacy commitments centre on transparency, limited use, and strong data security. We invite you to read this policy in full. If you have questions about our data practices or how we handle your information, our support team is available via email to discuss your concerns.

What Data We Collect on nabung

We collect personal data in several categories. First, account credentials: your email address, password (stored as an encrypted hash, not in plaintext), and optional two-factor authentication (2FA) settings (SMS phone number or authenticator app keys). Second, identity information: your full legal name, date of birth, government-issued ID number (and image), proof of address (utility bill or official document), and contact phone number. Third, financial information: your bank account details or e-wallet identifiers for deposits and withdrawals, and transaction history (deposit amounts, withdrawal requests, timestamps).

Fourth, behavioural data: your IP address, browser type, device identifier, and session logs (login times, game activity timestamps, bet placement records). This data helps us detect fraud, enforce fair-play rules, and comply with anti-money-laundering (AML) regulations. Fifth, cookie data: we use cookies to track session state, login persistence, and user preferences (language, theme). Cookies do not contain personally identifiable information (PII); they are used only within our domain.

We do not collect biometric data (fingerprints, facial recognition, iris scans). We do not request social media access or third-party account links. We do not track your off-platform activity or share our cookies with external networks. Our data collection is limited to what is necessary for account operation, compliance, and fraud prevention.

How We Use Your Data on nabung

We use your data for the following purposes. Account management: verifying your identity, setting up your account, storing your preferences, and processing login requests. Payment processing: forwarding your banking or e-wallet details to payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) to execute deposits and withdrawals. We do not retain payment card data; payment processors handle that securely on your behalf.

Compliance and legal: verifying your age and identity to comply with local gaming regulations, maintaining records for audits, and responding to legal requests from law enforcement (subpoenas, court orders). Fraud detection: flagging suspicious activity (multi-accounting, collusion, rapid account cycling), reviewing high-value transactions, and preventing unauthorized access. We use automated systems and manual review to detect fraud; legitimate players are not impacted.

Communications: sending you account notifications (password resets, withdrawal confirmations, promotion updates). We send marketing emails only if you have opted in; you may unsubscribe at any time via the link in the email. We do not share your email with advertisers or marketing firms. Service improvement: analysing aggregate usage patterns (e.g., which game categories are popular in Jakarta or Surabaya, which payment methods are preferred during Idul Fitri) to improve our platform. This analysis is anonymised and does not identify individuals.

Third-Party Processors and Data Transfers

We work with external service providers to operate nabung. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and banks online payment, e-wallet, mobile banking, local payment) receive your banking or e-wallet details to execute transactions. These processors are bound by their own privacy policies and comply with payment-card industry (PCI) standards. We do not control how they handle your data after the transaction is settled; you should review their privacy policies separately.

Our servers and data centres may be located outside your jurisdiction (including regions such as Singapore, Australia, or other Southeast Asian countries). By creating an account on nabung, you acknowledge that your data may be transferred to and processed in these locations. These jurisdictions maintain adequate data protection standards; however, we cannot guarantee the same level of privacy as your home country. If you are uncomfortable with international data transfers, do not use nabung.

We may also use third-party analytics services to understand platform usage and troubleshoot technical issues. These services operate under data-processing agreements that restrict their use of your data to the services we contract for. We do not share your personal data with marketing, advertising, or social-media networks unless required by law.

Your Rights and Data Security on nabung

You have the right to access, correct, and request deletion of your personal data on nabung. To exercise these rights, contact our support team via email. We will respond within a reasonable timeframe (typically 10–30 business days). Deletion requests may be delayed if your account has pending transactions, active disputes, or regulatory holds; we will explain any delays.

We protect your data through encryption (TLS 1.2+ for in-transit data, AES-256 for stored data), firewalls, and access controls. Only authorised staff members (account support, fraud analysts, compliance officers) can access your personal information, and they do so only when necessary. We conduct regular security audits and penetration tests. If we discover a data breach, we will notify you within a legally required timeframe and provide details of the breach, the data affected, and steps you should take.

We do not guarantee absolute security. No system is impenetrable. You are responsible for maintaining the confidentiality of your password and 2FA codes. If you suspect unauthorized access to your account, change your password immediately and contact our support team. We recommend enabling two-factor authentication on your nabung account and using a unique, strong password that you do not reuse elsewhere.

Policy Changes and Contact

We may update this privacy policy periodically to reflect changes in our practices, new features, or regulatory requirements. We will notify you of material changes via email or by posting a notice on nabung. Continued use of nabung after a policy update constitutes your acceptance of the revised policy. If you disagree with any change, you may request account closure and data deletion.

If you have questions about this privacy policy, our data practices, or your rights under this policy, please contact our support team via email. We are committed to addressing your concerns promptly and fairly. This policy is effective as of the date it was last updated; the update date is displayed at the bottom of this page.

Summary of Our nabung Privacy Commitments

We at nabung collect personal data only for account operation, payment processing, compliance, and fraud prevention. We do not sell your data to third parties, and we limit internal access to authorised staff. Your data may be transferred to servers outside your jurisdiction; we protect it through encryption and access controls. You have the right to access, correct, and request deletion of your personal information.

We use cookies to maintain your session and store preferences; you may disable cookies in your browser settings. We may update this privacy policy; we will notify you of material changes. If you have concerns about your data or our practices, our support team is available via email to assist you. Our privacy policy reflects our commitment to transparency and security on nabung.

Your privacy matters to us. We encourage you to review this policy carefully and contact us if you have any questions. By using nabung, you acknowledge that you have read and understood this privacy policy and agree to our data practices as described herein.